Our Group IT department are service and support orientated. They continually update their knowledge and skills base to keep pace with the fast moving developments and enhancements in technology. As a group, we continue to invest heavily in our IT resources particularly our central infrastructure which allows us to actively manage multiple networks from a single location. As a result of this investment we can add the same level of service and support to new properties with no additional implementation or license costs.
We have recently implemented a new Group IT Management Solution with a fully integrated help desk. The system is extremely user friendly, intuitive and packed with features, which has brought the following benefits:
- Centralised the support function for each of our hotels to one location
- Our engineers receive real-time alerts from all hotels which are managed by way of a ticketing system
- All IT issues are logged via our support web portal which can be accessed from any desktop
- Technicians can gain remote access to computers at any location and therefore end users are not required to provide technical information
- Allows all issues to be acted upon on a priority basis with guaranteed response times
- Logged calls are fully integrated with each user’s outlook mailbox. Alerts are continually fed back to users as to the status of their request/problem
- Full records of all issues are kept and this history is used to pre-empt the occurrence of more serious problems arising
- Our customised IT support solution allows our technicians a point and click method of remotely accessing computers and servers allowing them to perform health checks
Other Services provided by our Group IT Department include:
- IT audits
- Application support
- Disaster recovery
- Mobile / telephone support
- Server management
- Software licensing & contract management
- IT training
- Web support
- IT security and backup services